SOS Maintenance Agreements

“Unlock Potential,
Embrace New Ideas
and Models”

Over 11190 customers and millions of dollars in increased client revenue, over 2000 efficient and enabled employees with a solution centric leadership all tell the story – A story of expanding possi-bilities.

Why Have a Maintenance Agreement with Sceptre Communications?

  • Priority Service – All customers on the SOS program receive priority for any service or MAC requests.
  • Two-Hour Response Guarantee – We can provide an extraordinary 2-hour response to Major alarms/failures, minimizing potential downtime.
  • 24×7 support – our on call technicians are able to provide support after hours.
  • Regular system back-ups with cloud storage
  • Free software upgrade every year
  • Discounted block of hours – Add a block of hours to any maintenance package at a 15% discount. This provides no charge, no invoice service calls throughout the year.
  • On-site training – We can provide your staff with 2 hours of free user training per year (Gold and Silver Packages)
  • No Cancellation Fees – Simply provide us with 3 months’ notice.