Communication Server 1000

Communication Server 1000

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Take Collaboration and Customer Contact Capabilities to a New Level

Your Avaya CS1000 has provided great communications features and reliability for years, but it’s now time to evolve to the latest in UC and omnichannel customer engagement. Start with a quick survey about your Avaya or Nortel CS1000 installation. We’ll give you our best recommendation about Avaya products and promotions that can best help in your transition to new capabilities.

Loyalty2gether is a comprehensive CS1000 upgrade programthat offers our most aggressive promotion ever. It delivers significant hard dollar savings and everything you need to move beyond your CS1000:

  • Flexible upgrade options to Avaya Aura® or Avaya IP Office™ in the cloud and on premise
  • A deal on new phones you simply can’t pass up!
  • Highly aggressive discounts maximizing your CS1000 license value
  • Significant support and upgrade bonuses with three-year contracts
  • Implementation credits for Avaya Professional Services
  • Continuation of your core communication experiences
  • Tools for automated migration of your user data

Don’t miss out on Loyalty2gether.It’s time to rethink the communications, collaboration and customer contact solutions that drive your business. Reduce your costs, enable your UC and mobility strategies and radically alter the way you interact with your customers. Start the conversation with your Avaya or Partner representative and get the details on Loyalty2gether.

Eze Castle Integration


In the fast-paced world of hedge funds and private equity firms, technology has always been a competitive differentiator – yet often a function firms were reluctant to manage themselves. That explains the growth of Boston-headquartered Eze Castle Integration, which provides managed IT services to more than 650 financial firms around the globe.

MAN Truck & Bus Iberia


MAN Truck & Bus Iberia, a multinational member of the Volkswagen Group that specializes in industrial vehicles, has upgraded the communications infrastructure of all 15 offices in Spain and Portugal with the latest Avaya technology.

Grupo Marta


Being a leading organization in innovation, Grupo Marta turned to Avaya for the integration and updating of their communication platform which has provided improvements in the operational management of the properties it administers. The infrastructure is now in place to support the company’s future developments and to continue to meet the needs of the most demanding market.

United Nearshore Operations


The solution implemented by Avaya Private Cloud Services allowed United Nearshore Operations, one of the most important call centers in the Dominican Republic, to keep its tradition of incorporating the highest technology to serve all of their local and international customers.

McMaster University


Consistently ranking as one of the top 100 post-secondary institutions in the world, McMaster University in Hamilton, Ontario, Canada was eager to modernize its communications infrastructure in order to increase collaboration between its nearly 8,000 faculty and staff. 

With an aging communication infrastructure servicing over 50 buildings on its main campus and various off-campus locations, along with two new off-campus facilities set to open prior to the 2014-15 school year, McMaster—a longtime Avaya customer—knew the potential cost of standing still. Instead, the university chose to move communications forward, green-lighting a multi-phase deployment to migrate 10,000 licensed users from old CS1000 platforms on to one unified Avaya Aura® Platform.

NHS Greater Glasgow and Clyde


Glasgow’s Queen Elizabeth University Hospital (QEUH), and the adjoining Royal Hospital for Children (RHC), constitute one of the largest acute care hospitals in the United Kingdom. The Queen Elizabeth University Hospital has 14 floors which stand on a site as big as five football pitches offering 7,500 rooms, 30 operating theatres, 34 lifts and the largest emergency department in Scotland. All 1,109 adult general beds are in private ensuite rooms with outside views, as are the general beds in the Royal Hospital for Children.

Nine Reasons To Move To Avaya Aura From CS1000 [PDF]

Understand the key benefits for CS1000 customers of moving to Avaya Aura and the Era of Engagement.

CS1000 Loyalty2gether [PDF]

The Avaya Breeze™ Platform is an application platform that allows new capabilities to be added to the Avaya Aura® Platform. It is a single integrated environment that extends across multiple devices and channels, enabling developers to build and deploy communications applications in days without needing detailed communication development skills. Call Intercept Snap-ins are among the most commonly requested application capabilities. This white paper will outline how these Snap-ins can be invoked to support high value customer solutions.

Nine Reasons To Move To IP Office From CS1000 [PDF]

Designed for midmarket customers, it offers features and functions that large enterprises use, but at a scale that is efficient and affordable for them.

Nine Reasons To Move To Avaya Aura From CS1000 [PDF]

Supports mid to large enterprises including some of the largest customers in the world.

Deploy Complete Communications with Affordable Scalability

Providing affordable premises and cloud solutions for midsize businesses is the hallmark of Avaya IP Office. With its comprehensive set of integrated telephony, messaging, conferencing, contact center, video, and unified communications functions, it creates a seamless engagement experience for your customers and employees.

Simple to deploy and maintain, IP Office lets you keep mobile and remote employees connected and engaged, support outstanding service levels from even the smallest contact center, and scale across multiple branch locations.

Experience True Unified Communications

Digital Transformation is radically redefining business communications. In addition to voice, the fundamentals now include video, content sharing, and IM. The Avaya Equinox™ experience combines it all in a seamless communications experience that fits into how you work—instead of changing how you work.

We put communications into the applications, browsers, and devices you use every day. We create a single powerful gateway for calling, messaging, conferencing, and collaboration. We give you a more natural and efficient way to connect, communicate and share—when, where and how you want. With Avaya Equinox, communication capabilities follow as you move from device to device. You can easily access your contact lists, click to call, start a video session, or schedule and join a meeting—all from the same familiar and intuitive user interface on your device or desktop of choice.

Bridge Your Current Solution to New Communications

When you upgrade to a new communications solution, Avaya can help protect your existing investment and the current features and functions that keep your business humming.

Avaya’s Call Park and Page capabilities are available for Avaya IP Office and Avaya Aura so you can continue to use the functionality you’re familiar with.

Both Avaya IP Office and Avaya Aura support 1100 Series IP Deskphones and 1200 Series IP Deskphones so you can reuse these devices.

The popular MADN feature is available now for Avaya IP Office, and will be available for Avaya Aura in mid 2018.

In mid 2018, the Avaya Device Adapter Snap-in will let you re-use your UNIStim (IP) phones on Avaya Aura as SIP phones. Get full access to Avaya Equinox for advanced UC.

Also coming in 2018, an auto-config tool that extracts user data and applies it to Avaya Aura, which can speed and simplify your migration.

Find Your New Foundation for Enterprise-Wide Collaboration

A lot has changed in the world of communications, collaboration, and customer contact since you installed your Communication Server 1000. If you’re a large business supporting thousands of users and multiple locations, we recommend you look at evolving to the Avaya Aura® platform. Go beyond hardware with versatile cloud and hybrid solutions that offer new capabilities, can be rapidly deployed, and change your expense profile from CAPEX to OPEX. New licenses on a subscription or pay-per-use basis provide even more flexibility. Virtualization means the end of proprietary servers and significant reductions in hardware, power consumption, and space requirements. VMware, Amazon Web Services, IBM Bluemix, and Nutanix deployments are all supported. Our Appliance Virtualization Platform is a turnkey solution. And our Suite Licenses give you a complete set of unified communications capabilities in a simplified package tailored to different users’ needs.

Discover an All-in-One Omnichannel Contact Center Solution

Already running a contact center on your Avaya CS1000? You can keep using your existing Avaya Aura® Contact Center solution when migrating to the Avaya Aura Platform. You’ll gain an all-in-one omnichannel customer experience. You can manage all of your contacts—for email, chat, SMS, IM, and social media—the same way you manage your inbound and outbound voice interactions.