Avaya IP Office™ Platform

Avaya IP Office™ Platform

A Simple, Powerful, Unified Collaboration Solution

  • A Purpose-Built System
  • Business Communications Providing Engagement Everywhere
  • Administration Made Simple

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UC Can Accelerate Growth and Revolutionize How You Do Business
  • Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform from Avaya.
  • Protect your investment with a solution that easily and affordably scales as your communications needs change. Starting with as few as five users, Avaya IP Office™ easily expands to 3,000 users, at a single site or up to 150 locations.
  • Enable your mobile workforce to collaborate and promote commerce—any place, any time, and on any device.
  • Reduce IT overhead with true plug and play that effortlessly rolls out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365.
  • Rely on Avaya support services to optimize your solution’s performance. We can help you maximize system uptime and protect your investment in Avaya technology.
  • Accelerate growth by using a complete IP Office solution to create seamless engagement throughout your business. Learn more in our Engagement Everywhere eBook.

Carlisle Brass

 

When Carlisle Brass decided to replace its outdated contact center, their team of customer service agents unanimously choose Avaya Contact Center Select. Learn how Carlisle increased market share, halved wait times, and gained new insights to improve the customer journey with Avaya.

Optimax

For Optimax, the UK’s leading laser eye surgery provider, the primary reasons to upgrade its contact center were to increase flexibility and improve customer support. Avaya IP Office Contact Center helped the company reduce costs, route calls more intelligently to improve first contact resolution, and make better use of its multi-skilled agent workforce. It’s also contributed to a measurable rise in overall customer satisfaction.

WBL Services

At the biggest annual event in American football, the many voice calls that take place off the field are just as critical as the referees’ calls on the field. From players to coaches to the media, thousands of stakeholders across a dozen or more locations rely on realtime communications to help deliver a flawless experience for the 75,000 in-stadium fans and millions watching at home. Coaches need to reach players, the media must relay game details to their networks, and those orchestrating the event have to coordinate on countless logistics. And the event isn’t complete until the game-capping call from the President of the United States to the winning team.

Reaseheath College

 

Reaseheath College was reluctant to move away from its trusted Avaya IP Office™ 500 platform. But the transition to the new IP Office Server Edition platform proved notably non-disruptive. What’s more, it has given the College a substantial boost in capacity and unified communications capabilities that promise new efficiencies and savings across its operations. While just as dependable and easy to manage as the old, the new solution now runs on a virtualized Hyper-V environment – ideal for disaster recovery, administration and mobility in a busy education setting.

Avaya IP Office Platform [PDF]

Communications software is moving from on-premise to the cloud, with hybrids bridging the gap and allowing owners to keep legacy equipment. Business decision makers are concerned with business outcomes of new technology solutions. Avaya IP Office evolves to meet the changing needs for small and midsize (and growing) businesses all over the world. IP Office is easy to deploy or upgrade, use and manage, scales for one site or multiple offices, and features world-class customer engagement and effective team engagement solutions

IP Office: Team and Customer Engagement Solution for Small and Midsize Businesses [PDF]

Learn how you can engage with your employees and customers like never before. From telephony and video to mobility and contact center applications, to networking, security, and ongoing services, Avaya IP Office will help give your business a competitive edge.

Engagement Everywhere [PDF]

Avaya is making market-leading Engage Everywhere technology more accessible to midsize businesses — a full stack, purpose-built midmarket system built on our IP Office™ platform and packaged with unified communications (UC), contact center (CC), web videoconferencing, mobility, devices, networking, support services and cloud capabilities.

Avaya IP Office Contact Center [PDF]

Avaya IP Office Contact Center is optimized for use with Avaya IP Office and delivers blended multichannel capabilities to midsize businesses, allowing them to enhance and expand customer communications.

Avaya IP Office Server Edition [PDF]

For midsize businesses that put a premium on the benefits rich and meaningful engagement can bring to their enterprise, IP Office Server Edition is the answer. Server Edition delivers a wealth of sophisticated collaboration capabilities for your mobile, remote and office workers. It allows you to easily and economically scale to 2,000 users across up to 32 sites. Manage and administer IP Office Server Edition with the speed and ease offered by a simplified web-based interface.

Avaya IP Office™ Select [PDF]

As midsize businesses grow, so does the need for more sophisticated and powerful communications. Avaya IP Office Select enables you to grow easily and cost-effectively. Offers rock-solid reliability and security. Enhances productivity, efficiency and customer engagement. All without putting your limited IT resources to the test.

IP Office Receptionist [PDF]

Receptionists can handle dozens, even hundreds of calls daily, so it’s easy to see how important it is to deploy a phone application that allows for efficient call handling. IP Office Receptionist offers a visual display of incoming calls and call status throughout the business on an easy-to-use PC interface.

Avaya IP Office Collaboration Editions [PDF]

When it comes to business collaboration systems, one size does not fit all. The Avaya IP Office™ Platform provides you with options so you can tailor your collaboration system to best fit your business requirements. Choose from three collaboration editions that provide communications capabilities from basic to highly sophisticated.

7 Ways Amazing Customer & Employee Experiences Power Your Business Goals [PDF]

Today is the Age of Experience. It’s so much more than being there for your customers when they pick up the phone. It’s so much more than your employees’ ability to effectively collaborate across distances and across devices. Because when it comes to unforgettable customer service and unquestionable employee satisfaction across every industry, EXPERIENCE IS EVERYTHING. Read on to find out why experience is so crucial to your bottom line.

Engagement Everywhere For Midsize Business [PDF]

This infographic details the evolving expectations of workers and customers and why it is important for organizations to promote engagement everywhere.

IP Office Snapshot [1:07]

Your employees and customers are everywhere from the kitchen counter to an airplane seat. Work happens at a relentless pace, it’s easy to get left behind. With Avaya IP Office you can connect your people and your customers like never before with a simple reliable and robust solution deployed on premise via the cloud, or both, giving you competitive customer engagement and mobilizing your workforce so they can respond immediately share information anytime, anywhere. Keep everyone connected in a way that works because experience is everything, so make customer experience amazing on any channel and make every positive customer interaction a sale.

Avaya IP Office™ Platform: TCO vs. Cisco Systems & ShoreTel UC Platform

The right communications solution, at the best price, can transform daily business interactions with mobile, work-from-anywhere capabilities. You don’t need to pay double or lose out on features that can have an immediate impact on your customer and team engagement. This report from Tolly shows a side-by-side comparison of the Total Cost of Ownership for Avaya IP Office vs ShoreTel and Cisco over a five-year period.

CAPEX vs. OPEX—The Financial Implications of Going Cloud

You have many choices when it comes to how best to enable your customer service agents to engage with customers: Enable agents to work from anywhere, even from home. Opt for contact center solutions to be made available as a monthly subscription. Deliver your contact center technology on premises, in the cloud, or somewhere in between.

Stay Connected for Non-Stop Productivity, from Anywhere

Being on the road no longer means being out of the office. Each staff member has just one number that customers use to reach them in any location, on any device. Route all calls through your office to assure privacy. Reduce carrier charges by placing calls over available WiFi. And give remote and mobile staff in-office capabilities from virtually any device, including access to the corporate directory, conference control, presence, and instant messaging. Your staff can use an IP Phone at home—without the VPN overheads—enabled by Avaya Session Border Controller.

Expand Your Customer Engagement Capabilities

Improve customer experience and contact center agent efficiency by adding powerful, affordable, multichannel functionality for voice, email, web chat, SMS, and fax to your contact center. Turn a cost center into a profit center by using agent downtime to automatically initiate outbound upsell calling campaigns. Whether you choose a cloud or on-premise model, Avaya offers complete contact center solutions that grow with you.

Meet from Anywhere, on Any Device—Just Like You’re in Person

Video brings engagement to life. Whether you are meeting with co-workers in a remote office, partners across the country, or customers around the world, enjoy the experience of face-to-face meetings via simple, intuitive, and convenient video. See others in HD video, and annotate and share presentations to make meetings more productive, efficient, and meaningful. All you need is a network connection and a PC, Mac, or mobile device. Avaya IP Office virtual meeting rooms work with the latest video conferencing room systems.

Avaya Global Services Help You Remove Complexity, Improve Performance, and Accelerate ROI

Get the most from your IP Office solution with full range of Professional Services, including a Network Readiness Assessment, Deployment and Program Management, and Solution Architecture Services. Find the information and answers you need. Get assistance from our emergency recovery team within minutes after an unplanned system outage. And have access to the latest features through software patches and updates, and major software upgrade license entitlement.

All the Great Functionality of IP Office, All the Benefits of the Cloud

Start realizing the benefits of the cloud—at your own pace. Support new users, new capabilities, or seasonal capacity requirements with IP Office in the Cloud. Hybrid cloud makes it seamless. And since it’s the same great product in the cloud as on your premises, your employees already know how to use the system.

Build Your Product Expertise

Give your support and operations teams the knowledge and skill that comes with deep, hands-on learning. Get maximum use and benefit of IP Office when you learn full solution features, functionality, and administration. Avaya Learning offers extensive training courses for IP Office: