Avaya Phone Systems
Avaya IP Office is the right choice for any small of medium business, regardless of size and the number of locations. It delivers unified communications in a single compact solution with leading-edge capabilities that help your employees work better and serve your customers more effectively and efficiently.
Proactive Customer Service via Any Channel
- Add Mobile Campaigns that Complement Current Campaigns
- Deliver Valuable Information While Cutting Costs
- Collect Revenue Faster and Shrink Recovery Costs
Avaya Ava™ is a cloud AI solution that lets you engage with your customers using social media, chat and messaging channels. Social messaging integration and automation of digital interactions, utilizing Chat Bot and Natural Language Processing (NLP), delivers immediate self-service capabilities to your customers.
Leveraging your applied business rules, and based on the context analysis of interactions, Avaya Ava responds accordingly—with an automated response or connecting to a live agent, for example. In cases where it is appropriate to direct a customer to agent-based customer care, full context of the upfront automated experience is maintained so your customers receive the personalized, efficient customer care expected. Through continued machine learning of all past interactions, Avaya Ava becomes even more efficient with the handling of future interactions.