Avaya Aura® Platform

Your Foundation for Enterprise-wide Collaboration
  • Provide advanced unified communications and contact center solutions throughout your enterprise. Integrate and deliver voice, video, data, and web communications applications and services to your team anywhere—whether they’re in the office, or on the go.
  • Rely on a platform that delivers rock-solid reliability and remarkable adaptability—and lets you support new collaboration capabilities, applications, and customer services immediately.
  • Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.
  • Keep up with change and business growth. Continue to expand your communications functionality in ways you never would have imagined.

Avaya Aura® Platform: The Solution for Engagement [PDF]

Learn how the Avaya Aura® Platform delivers a single, holistic solution for team and customer engagement.

Effectively Managing Communications During a Service Outage

Consider a new approach to managing customer relationships during service outages. We walk through the limitations of traditional approaches for handling call volume fluctuations. And spotlight new capabilities in intelligent call routing and voice portal platforms that can automate and simplify your entire customer experience, supporting interactions across a variety of channels

The Avaya Aura® Platform: Taking the Next Step [PDF]

With its powerful SIP-based networking capabilities, Avaya Aura® can take your enterprise network to the next level. Read this white paper to learn more how the latest releases of Avaya Aura® can benefit your enterprise.

Gartner Magic Quadrant for Corporate Telephony

Avaya has been positioned as a Leader by Gartner in Magic Quadrant for Corporate Telephony for the ninth consecutive year as measured by ability to execute and completeness of vision.

Virtual Infrastructure Creates Communications Agility [PDF]

ZK Research explains how virtualization is driving the next generation of collaboration solutions, and how IT leaders should leverage that power to create a dynamic communications environment.

San Jose Earthquakes

Fueled by soccer-raised millennials and post-millennials, Major League Soccer’s time has come. Nearly 40 percent of MLS fans are ages 34 or younger, and 14 percent are under the age of 18. Attendance, viewership, social media activity and merchandise sales have grown steadily for the past decade and have now reached an all-time high. In fact, Major League Soccer now ranks behind only the NFL and MLB in attendance. 

MLS franchises are continuously enhancing the stadium experience to appeal to fans of all ages, and perhaps none more so than California’s San Jose Earthquakes. With its cloud-enabled home field, Avaya Stadium, the Quakes lead the league in leveraging technology to influence the fan experience. And in the tech hub of San Jose, it’s the kind of experience fans expect.

State of Montana

When the State of Montana upgraded its unified communications systems to Avaya, it didn’t expect to need the 911 capabilities it had recently brought online so soon. But when an employee showed signs of cardiac arrest, the time it took for emergency services to arrive may have been the difference between life and death.

WBL Services

At the biggest annual event in American football, the many voice calls that take place off the field are just as critical as the referees’ calls on the field. From players to coaches to the media, thousands of stakeholders across a dozen or more locations rely on realtime communications to help deliver a flawless experience for the 75,000 in-stadium fans and millions watching at home. Coaches need to reach players, the media must relay game details to their networks, and those orchestrating the event have to coordinate on countless logistics. And the event isn’t complete until the game-capping call from the President of the United States to the winning team.

Eze Castle Integration

 

In the fast-paced world of hedge funds and private equity firms, technology has always been a competitive differentiator – yet often a function firms were reluctant to manage themselves. That explains the growth of Boston-headquartered Eze Castle Integration, which provides managed IT services to more than 650 financial firms around the globe.

Xiaomi

Xiaomi is a leading privately-owned electronics and technology company headquartered in Beijing. Xiaomi was founded in 2010 by serial entrepreneur Lei Jun along with seven co-founders, with the belief that high-quality technology doesn’t need to cost a fortune. Today, through the relentless dedication and belief in innovation for everyone, together with the support of its Mi Fans, Xiaomi creates and sells hardware, software and internet services. Apart from smartphones, Xiaomi also has a range of smart home ecosystem products connected via internet including Mi TV, Mi Air Purifier, Mi Water Purifier, Mi Drone, Mi Rice Cooker and Mi Routers dedicated to making daily life simpler and more convenient.

Toll Fraud Brochure [PDF]

Assess your security posture against toll fraud, premium service fraud and related exploits. Detect and mitigate VoIP unified communication specific threats and vulnerabilities. Protect VoIP servers, Public Switched Telephone Network connectivity, device authentication, and other targets.

Avaya Aura® Platform [PDF]

The Avaya Aura Platform is a breakthrough in business communications. Avaya’s core communications platform supports mid to large enterprises, enables unified communications, on-demand collaboration and customer service, faster, with less complexity and at lower cost, anywhere in the world. The Avaya Aura Platform brings together award-winning Avaya real-time communications performance and reliability with a revolutionary, enterprise-wide SIP architecture, plus the instant detection of each user’s presence across devices and applications. Communications applications and services are implemented once and made available across the business. Simpler deployment and streamlined provisioning, plus leaner hardware and enterprise-wide dial plans, all drive down costs and complexity.

Avaya Professional Services [PDF]

See how Avaya Professional Services uses Enablement, Optimization, and Innovation Services to help companies get the most out of their real-time communications solutions, helping them achieve business strategies.

Eight Reasons to Move to Avaya Aura Release 7 [PDF]

The Avaya Aura® Platform does more than provide unified communications. It provides a foundation for the new Era of Engagement. Avaya Aura Release 7 offers many ways to bring the Era of Engagement to your enterprise.

Upgrading Your Network: Taking the Next Step in Communications and Collaboration [PDF]

Upgrading your network is easier and less costly than you think. Upgrade to the latest version of the Avaya Aura Platform, laying the foundation for collaborative applications and, even more significantly, gaining immediate paybacks in network access, management and operational costs in your existing infrastructure.

Deployment Services [PDF]

Avaya provides expert implementation to maximize your investment in Avaya unified communications, contact center, and networking solutions.

Avaya Equinox® Attendant [PDF]

Avaya Equinox Attendant leverages the power of unified communications capabilities, helping streamline communications and drive customer service by giving your front desk personnel the opportunity to create a positive first impression with customers.

Avaya Aura® System Manager [PDF]

Avaya Aura System Manager is the intuitive management and administration tool that brings the Avaya Aura Platform to life.

Avaya Aura® Application Enablement Services [PDF]

Avaya Aura Application Enablement Services provides developer interfaces for both off-the-shelf and custom integrations with hundreds of communications and business applications such as Microsoft Office Communicator and IBM Lotus Sametime, as well as a broad range of contact center, call recording and click-to-dial applications.

Avaya Aura Session Manager [PDF]

Session Manager’s SIP based routing provides centralized control capabilities with significant improvements in scale and redundancy, enabling more cost effective distributed enterprise deployments.

Avaya Aura® Virtualized Environment [PDF]

Industry leading Avaya Aura Unified Communications applications installable as VMware virtual machines.

Avaya Aura Communication Manager [PDF]

Avaya Aura Communication Manager is a foundational element of the Avaya Aura Platform, and delivers rich voice, video, mobility, messaging and engagement capabilities on a resilient, distributed network that supports SIP/IP-based, digital and analog communication devices.

Avaya G-Series Media Gateways [PDF]

Avaya G-Series Media Gateways provide a flexible, reliable, and scalable platform for your Avaya communications applications.

Avaya Aura® Presence Services [PDF]

Avaya Aura Presence Services is a key enabler of pervasive collaboration and provides a scalable, high performance presence aggregation service that collects and disseminates rich presence information across the Avaya Aura Platform.

Avaya Aura® Suite Licensing Fact Sheet [PDF]

The new Avaya Aura Suite Licensing consists of two new suite licensing packages that will simplify how you enable Avaya Aura and UC applications. With it you can support the unique needs of users depending on their specific role and task at hand – whether they are working in main office, roaming the campus, on the road and highly mobile, or in virtual environments.

Avaya Session Border Controller for Enterprise [PDF]

The Avaya Session Border Controller for Enterprise provides all the functionality required for an enterprise to terminate Session Initiation Protocol trunks without the complexity associated with typical Session Border Controllers.

Session Border Controller – Toll Fraud (3 in a series of 3) [1:06]

This video illustrates how VoIP and UC implementations, if not deployed with adequate security, can result in toll fraud or premium-rate service fraud. 
Learn more about how the Avaya Session Border Controller for Enterprise can help combat VoIP and unified communication security threats.

Session Border Control – Denial of Service (2 in a series of 3) [1:18]

Security breaches not only happen externally, but internally. Learn how easy it can be for a disgruntled worker to create a denial of service in the workplace.
Learn more about how the Avaya Session Border Controller for Enterprise can help combat VoIP and unified communication security threats.

Session Border Control – Attack and Vulnerabilities [1:27]

 

This video shows common vulnerabilities in enterprise networks today, and how a hacker can easily attack and bring down a network. Learn more about the Avaya Session Border Controller Advanced for Enterprise on how to prevent these types of threats.

Avaya Co-Browsing Snap-in [1:41]

Enable rich online collaboration directly within your website. Use this developer Snap-in to make your web pages more personal with guided web browsing, shared control, and secure form filling that helps you close online transactions, improve first contact resolution, and differentiate your online experience.

Avaya Engagement Assistant Snap-in [2:21]

Use this Snap-in for Engagement Development Platform to simplify access to voice and video conference calls. Engagement Assistant eliminates the hassle of users manually entering long bridge numbers and passcodes. Users call a single phone number and use speech-driven access to join any voice or video conference on their Microsoft Outlook calendars.

Avaya Mobile Video Snap-in [1:47]

Integrate click to call or video chat directly within your web pages or mobile apps. Use this developer Snap-in for Engagement Development Platform to quickly create rich, contextually aware voice and video services that seamlessly connect users to your video-enabled agents and employees.

Avaya Engagement Development Platform [3:09]

Find out how the Avaya Engagement Development Platform can help businesses achieve their collaboration goals of embedding communications into business processes and enabling users to focus on their priorities instead of technologies that enable the flow of information.

Making the Most of the Latest Avaya Aura® Capabilities [4:48]

This video explains how the latest release of Avaya Aura® can have dramatic impacts on your costs, your employees effectiveness and the way you service your customers.

Let the Collaboration Begin

Keep your team engaged, interactive and working together with audio, video, and web-based conferencing that drive the velocity of your business. Invoke applications with a simple click, making ad-hoc collaboration in real-time as simple as a swipe on your screen. Reallocate bandwidth on the fly to accommodate video demands, and get the video quality you need without disrupting any of your other communications.

Mobilize Your Workforce, Regardless of Location

Turn bring-your-own-device requests into a competitive advantage. When you’re mobile, have the same communication features—including voice, presence, messaging, and conferencing—you have when in the office.

Improve Customer Service

Streamline your customer contact center with powerful tools and agent clients that support voice, web chat, email, and video chat. See customers’ interaction histories and social media postings, as well as a list of company experts available to help answer questions, all with the reporting and data capture necessary to make tomorrow’s operations even more successful than today’s.

Your Communications Have to Work

Deploying applications is one thing, keeping them working in a real-time communications environment across locations, service providers, and media is another. Real-time communications are delay intolerant and need to remain accessible and efficient even when demand skyrockets. Rely on stress-tested solutions configurable to five 9s across your network—a standard that more than 90% of the Fortune 100 trust their communications to every day.